Support took time but some things worked okay
My overall experience with the support and communication was a bit frustrating. At first, I found it hard to get the help I needed promptly, which delayed my getting started with the software. Even though the telephonic support line is advertised as responsive, my calls sometimes went unanswered or I had to wait quite a while to connect to someone knowledgeable. Once I did get through, the team was generally polite and tried to assist, which I appreciated. However, the time lag meant I had to spend extra effort troubleshooting on my own before finally receiving guidance. On the positive side, the updates and onboarding documentation were reasonably comprehensive and helped fill some gaps. The software itself, once I figured out the basics, was stable and the calling tools functioned as intended. Unfortunately, the support delays were a significant roadblock in an otherwise decent user experience. While I value the polite and genuine help I received when finally connected, I think more timely communication would greatly improve the initial setup period. Balancing these factors, I feel the software has potential but the communication process needs more reliability to avoid initial setbacks.