Support took time but okay overall
So I started using WFHI software and had some initial trouble getting fully set up. It wasn't exactly instant getting the support I needed. They do have telephonic support, but my first few calls involved some hold time, and the advisors sometimes went back and forth before clarifying things fully. That being said, once I got past the initial stage, the explanations and assistance improved noticeably. The training modules eventually made sense, and I felt more confident using the calling tools and dialer by the end of the first week. I guess my biggest point is that it took longer than I expected to feel completely up and running, but now I appreciate how detailed the resources actually are. So the verdict is: it's good, but one has to be patient with support at the beginning. I'm sticking with it because I see its value expanding as I get more comfortable.