Support took time but left some things unclear
Reflecting back on the support I received, it was a mixed bag really. On one hand, they were reachable by phone and polite when I called for help, which was slightly reassuring. On the other hand, a lot of the issues I faced required me to figure things out myself, especially related to how the calling tools and dialer functioned during regular use. It sometimes felt like I wasn’t getting complete explanations, and that was frustrating because I had to spend additional time troubleshooting on my own. The automatic updates intended to improve the system caused some unexpected behavior that complicated the process, and support was slow to clarify those changes. While the overall experience was not awful, it definitely took longer than I anticipated to get comfortable and productive with the software, partly due to the level of follow-up I needed to do myself.