Support took time but left some confidence
Initially, I found the telephonic support a bit slow to respond, which was frustrating given I needed help setting up my database efficiently. The support team was polite and knowledgeable but getting through took longer than expected, which cost some productivity on my end. On the positive side, once connected, the guidance was clear and step-by-step, which helped me understand the software features better. The follow-up emails and priority assistance offer were reassuring, though a quicker route to resolution would improve my overall impression. They also explained the automatic updates well, so I didn't face surprises while using the calling tools afterward. By the end of the process, I felt moderately confident in using the platform and its features, but definitely think the communication speed can be made better for new users joining. Balance of pros and cons leaves me in the middle.