Support took time but eventually explained key points
I reached out to the support team to clarify some aspects of the calling tools and database usage. Initially, it took several days to get a comprehensive response, which was a bit frustrating. When they did respond, the explanations were clear enough regarding the software features and payment processes. However, I found that some details about how the automatic updates affected the system weren't covered thoroughly. Because of this, I had to figure some things out on my own through trial and error. In terms of communication, the support was polite but perhaps understaffed, given the delay. The invoicing and sign-up went smoothly without issue, but any complex questions took longer to address. Overall, the system’s core functions were understandable after the waiting period, but it would have been better if the initial onboarding included more thorough instructions. I feel like the support can improve on proactive communications especially during the first few steps of setting up the workflow. Otherwise, the platform tools are functional and do what they claim, though getting detailed help requires patience. So, my verdict is that the support is fair but not exemplary, and one might need to spend extra time understanding some aspects independently.