Support took time but could improve on clarity
Reflecting back on my experience with the support for this software, I found that the time it took to get fully up and running was longer than I originally anticipated. While the responses to my queries were generally helpful and polite, there were times when the explanations lacked clarity, leaving me processing the same questions multiple times. The telephonic support was available but sometimes I felt like I was passed between different support agents without a single consistent point of contact. This slowed down the onboarding process and made me wish for a more streamlined approach. Fortunately, once I managed to grasp the payment procedures and usage of the dialer and database features, things became smoother. However, the initial delays and missing concise step-by-step instructions were noticeable drawbacks that I think the team could work on. Overall, the support experience was mixed, with good intentions but room for improvement in efficiency and transparency.