Support took some time to resolve issues
When I encountered problems with the dialer not connecting properly, I reached out to WFHI support via their telephonic assistance. The team was responsive, but it took a few days for them to fully understand the technical glitches I was facing. During this period, some features of the database synchronization also showed inconsistent behavior. However, after follow-ups, the support staff provided clear instructions and updates which eventually fixed the issues. The communication was factual and straightforward, though the total time to resolution was longer than I expected. The automatic updates initially caused a minor disruption but were necessary to ensure the software stayed up to date. Overall, the support experience was neither excellent nor poor; it met basic expectations but could improve by speeding up issue resolution and providing proactive follow-ups during problem handling.