Support took some time but things were explained well
My experience with the WFHI support and communication was generally positive. Although the process did take a bit longer than I initially expected, the explanations provided were clear enough to keep me comfortable with each step. When I encountered some difficulty with the call dialer integration, I reached out to support by phone. They were patient and detailed in their guidance, ensuring I understood the necessary adjustments rather than just pushing through a fix. The onboarding flow could perhaps be streamlined for faster resolution, but the attention to clarity was appreciated. I found the sign-up and payment instructions straightforward, and the invoicing was clear and transparent with no hidden surprises. While the process stretched over a few days due to follow-ups, I think the time invested was worthwhile given how well supported I felt. The automatic updates improved system stability, which certainly made a difference to my workflow. In summary, it might take a bit longer than hoped, but support from WFHI is solid and provides the necessary clarity throughout the process.