Support took some time, but they were helpful in the end
The telephonic support experience, for me, took a little longer than I expected. I had to wait on the line before I could talk to someone who actually understood my questions about the dialer and database features. When we finally got to chat, the responses were quite helpful and patient, which I appreciated because I had a bunch of follow-ups. The automatic updates roll out without much hassle, and I liked that part since it saved me time later on. The sign-up and invoicing process was mostly straightforward though I found some parts unclear at first, which again made me want to ask support. So, the wait was a little frustrating, but the fact that the support staff did take their time to explain things well was the saving grace. I might still prefer faster response in future but I acknowledge that on the whole, the service was decent and got me through the initial hurdles fairly well.