Support took some time but steps made sense overall
I found the support team responsive but the whole communication and instruction process took a bit longer than I initially hoped. The order of steps made sense, however, which helped prevent any serious backtracking. For example, I appreciated starting with the basics of sign-up followed by the detailed walkthrough of the software’s dialing features before diving into the database functions. It felt logical to build the foundation first and then layer on training. But I did feel that some of the instructions could have been clearer, especially around the automatic updates and how those might affect ongoing calls or data integrity. The time between contacting support and getting answers was reasonable, although not immediate, and I guess that’s expected when dealing with detailed queries. The invoicing and payment procedures were smooth and well explained, with invoices appearing promptly after sign-up. Overall, I would say the process was well-paced but could improve with slightly quicker and more straightforward support communication.