Support took some time but got there in the end
When I first reached out to support, I was trying to figure out a problem with the dialer and how it interacted with the database feature. It took about a day or two before I got a call back, which was a bit longer than I'd hoped. However, the person on the line was thorough and walked me through each step patiently once we connected. After explaining my issue, they suggested a couple of troubleshooting actions that I hadn’t tried myself. I followed their advice, and they stayed on the call until I confirmed the dialer was working correctly again. The communication was clear, and they kept me updated through email as well after the call. I would say the responsiveness was not instant, and the wait was somewhat frustrating, but once connected, the support was competent and guided me well. Overall, I felt listened to and helped, and the order of steps to solve the issue was logical in the end. That said, faster initial response would make a big difference.