Support took some effort but was worth it
I’d say the support and communication with WFHI’s software had its ups and downs. On one hand, I really appreciated that the system was detailed enough that I could figure a lot out by myself once I spent some time with it. The dialer and database features integrated well enough that I didn’t have to call support for every small question, which gave me a bit more independence. However, because some parts required a deeper understanding, I had to google certain things beyond what the onboarding tutorial covered. Calling the support then was definitely a bit slow but helpful when they answered. I noticed automatic updates sometimes changed how some settings worked, which meant more reads and trials on my side. Overall, I believe with a little more clarity in documentation, it could have saved me a few hours, but I’m glad the priority assistance was there when I really needed it. Balancing what I did myself against what support helped with was a learning curve, but I think it’s manageable for most users.