Support took some effort but was mostly okay
I wasn’t sure what to expect before contacting support, but I found the whole process required a moderate amount of effort to get through. The team was generally helpful and answered my queries, though sometimes it took multiple calls or messages to clarify things fully. The telephonic support matched my expectations in terms of availability, but I did find myself waiting on hold a few times longer than anticipated. However, when I got through, the representatives were polite and patient, which helped keep the experience positive overall. The software itself updated automatically without any issues, and the invoicing process was clear once I understood the timeline. So while the support interaction demanded some patience and persistence, the overall experience wasn’t bad and aligned pretty well with what I thought it would be based on the product description.