Support took some effort but left me feeling very confident overall
I’m pretty casual about tech usually, so I wasn’t expecting to have to call support much, but with this software, it did take a few phone conversations to get fully comfortable. At first, I was a little overwhelmed by the calling tools and database features which seemed complicated, and the automatic updates sometimes changed how things worked, which required clarification. Whenever I called telephonic support, the people on the other end were patient and walked me through the issues step by step, even though I had to call a couple of times about different features. This back-and-forth was a bit time-consuming but honestly, it helped build my confidence significantly. I also liked that the training wasn’t just a one-time thing—there were ongoing check-ins and guidance which kept me on track. Signing up and paying invoices was smooth, and though I wasn’t immediately 100% sure about everything, the communication made me feel supported and that I could manage the software long term. So, while it took some effort and a few calls, the overall result was that I definitely felt ready to use the system effectively going forward.