Support took some effort, but at least I felt heard by the end
The telephonic support was a bit of a mixed bag for me. At first, I had to repeat my issue a couple of times because it seemed like whoever answered wasn’t immediately up to speed with the billing procedures. That dragged the conversation out longer than I expected, and honestly, I was starting to get a bit impatient. But once the right person was on the line, things started to smooth out, and they guided me carefully through the payment and invoicing steps which I appreciated a lot. By the end, I was feeling pretty confident about using their features and scheduling calls through the dialer. It definitely took some effort on my part to get to that point, but overall I would say the support was helpful once it clicked. Probably need to streamline the first response better though, to save time.