Support took quite some effort to get clear answers
I remember reaching out to the WFHI support because I was facing an issue with linking my database to the dialer tool. At first, the initial response was polite but a bit generic and didn’t address my specific problem. So I had to explain the context more, which was a bit frustrating as I felt I was going round in circles. After that, they asked me to try some steps and wait to see if auto updates would fix it. When that didn’t work, I called back and this time the representative was better prepared, walking me through each step carefully and explaining what each setting meant. Still, some technical terms weren’t so clear, so I had to ask multiple clarifications. It was definitely a slow process to reach a satisfactory resolution, requiring patience and effort. On the plus side, the follow-ups were timely and the team seemed genuinely interested in helping even if it took more time than I expected.