Support took quite long to get me started, but eventually helped
When I began using the WFHI platform, the initial support experience was mixed. It took much longer than I expected before I was fully set up and able to access the calling tools properly. I waited an extended period on calls and sometimes had to reconnect multiple times to get help with basic onboarding. The database features felt overwhelming initially, and clear guidance was lacking in the early stages. On the positive side, once the support team connected with me and answered my questions, the help was detailed and useful. They explained the invoicing and payment process well once the connection was stable. The telephonic assistance ultimately walked me through the automatic updates and the software interface, which succeeded in resolving my concerns. However, this level of communication came after a frustrating delay rather than promptly. The training materials were available but didn’t alleviate the long wait times to get answers live. While I recognize the support was good quality once engaged, the long wait made initial use time-consuming and stressful. I would have appreciated a faster response or more immediate answers, especially during the crucial first few days. Overall, I can say that support did eventually do its job, but the timing affected how comfortable I was during the setup period. The payment and sign-up parts were handled independently with clearer instructions and did not contribute to delay, which was good.