Support took quite a while to get through each step
The support process, in my experience, took longer than I hoped. While the telephonic team was helpful, the sequence of steps they took to address my issues was not always straightforward. Initially, they asked me to restart the software and check my internet connection, which I had already done. Then they moved on to reviewing my account settings, but it took several back-and-forth calls before the real fixes came into play. Although the responses were generally clear once I was connected to the right team member, this extended timeline made the resolution feel drawn out. In terms of communication, however, the representatives used clear labels and instructions, which I appreciated. The overall setup and onboarding information helped reduce the need for calls, but when communication was necessary, the delay in following up slightly hindered a smooth experience. Therefore, while the order wasn’t perfectly efficient, it wasn’t frustrating enough to discourage me from continuing with the software.