Support took quite a bit of effort to get help
I found the telephonic support to be somewhat lacking in inspiring confidence by the end of my interactions. Initially, I hoped for a smooth resolution process when I faced issues with the calling tools and dialer setup, but it took multiple calls to even get clear steps on what to do next. The staff was polite but often gave vague or repetitive information rather than direct solutions. It felt like they were following a script rather than truly addressing my problem. My confidence in the support team’s ability to resolve technical issues diminished as time went on. On the positive side, they eventually helped me understand some features in the database management, which was useful. Still, overall, the effort to reach even that helpful point was more than I expected, and I’m not sure the support completely met my needs as hoped.