Support took much more effort than expected
Looking back on my experience with WFHI's support, I have to say it was quite frustrating compared to other services I'd used before. The telephonic support took a long time to connect each time, and often the assistant couldn't immediately resolve the issue I had with the dialer feature. Previously, I had used software where the support was quicker and more effective in troubleshooting workflow steps or database issues. Here, not only did it involve repeated calls and waits, but sometimes I had to explain the same problem all over again. I also found the communication a bit lacking in clarity, which made me question if the agents were fully trained to handle all aspects of the product. This experience left me wary about continuing to rely on their assistance, since the resolution process ended up taking a lot of effort from my side. It felt like a step backward in service quality compared to what I was used to, and that disappointment stayed with me long after the fact.