Support took much more effort than before
Looking back, I realize the telephonic support here was more effortful than in other services I have used. Unlike my past experiences where explanations came quickly and policies were clear from the start, this time each call seemed to require a lot of back-and-forth to get to a resolution. The labels and instructions didn’t always line up with what I was seeing in the software interface, so sometimes I had to reread emails or call multiple times for clarification. It felt like the support wasn’t as proactive or easily accessible as I hoped. I will admit that once in a while I did get someone who understood the issue straight away, which made that moment fine. Still, overall, the effort required to understand billing, training, and specific feature behaviors was more than I expected based on other products I used before and made my experience more tiring than it should have been.