Support took much longer than I thought it would
I encountered a complication when trying to use the dialer for the first time, so I reached out to WFHI’s telephonic support. Initially, it took several minutes to connect to a representative, which was quite frustrating. Once connected, the person I spoke with was polite and asked relevant questions, but the resolution process stretched over the course of multiple calls spanning two days. I had to explain the same problem repeatedly as the issue was passed between different departments. Although the final fix worked fine and the software updated automatically to address the problem, the drawn-out communication left a poor impression. I appreciated that updates were applied seamlessly in the end, avoiding any manual interventions on my part. However, the initial delay in response and the back-and-forth exchanges made me question the efficiency of support. I was hoping for a quicker turnaround, especially given the critical nature of the dialing functions to my workflow. In summary, the problem was handled adequately but only after more time than I expected, which is something I’d like to see improved.