Support took much longer than I expected
I had to reach out to WFHI support several times when figuring out how to operate the software and the dialer effectively. Unfortunately, each time involved quite a bit of waiting before I was connected to someone, which was quite time-consuming. When I finally managed to speak with a representative, it felt like I had to repeat my concerns multiple times because the support staff didn’t seem fully familiar with my issue at first. Moreover, the information they provided was sometimes a bit inconsistent, forcing me to call back again. One positive aspect was that the telephonic support did eventually resolve some questions I had about the database feature, so I appreciated that part. Still, the overall communication process felt cumbersome and slowed down my onboarding experience. I expected a more responsive system, especially given the paid nature of the service I signed up for. The invoicing and payment process before support interaction itself was okay, but once I needed help, the delays were quite frustrating. Though I understand training and software require patience, the support could definitely be more efficient and direct in the future.