Support took much longer than expected
I had very high hopes for the telephonic support given the initial descriptions, but unfortunately, it did not live up to what I expected. When I reached out with some technical difficulties during the onboarding process, the response times were much slower than I anticipated based on their promises. It took multiple calls and emails before my issue was even acknowledged, and the clarity in communication was lacking throughout. The updates did not run smoothly either, sometimes requiring separate assistance calls, adding to the delays. I appreciate that the system itself has many useful features like the calling dialer and database, but when problems arise, the support should be more immediate and helpful. This delay and lack of responsiveness were quite disappointing considering I was ready to get going quickly. The invoicing and payment process went alright but didn’t compensate for the slower-than-expected help when it really mattered. Overall, it wasn’t the level of communication I was hoping for.