Support took more time than I thought
I found myself needing to figure out quite a lot on my own before really getting the hang of the software and dialing tools. The telephonic support was available, and the people on the line were pleasant and willing to help, but it took several calls to resolved a few settings issues that weren’t clearly explained in the training. In particular, managing the database integration with my specific workflow wasn’t as plug-and-play as I had hoped, so I spent extra time troubleshooting. On the plus side, once I got past that rough patch, using the dialer and calling tools became pretty smooth. The automatic updates usually happened in the background without causing problems, which was a relief. Still, I think that the onboarding could include clearer step-by-step guidance to reduce the trial and error early on. Signing up and settling payments was a quick and foolproof process, so I’d definitely say that part deserves praise. Overall, it was positive but took more patience and self-initiation than I might have initially expected to get up to speed fully.