Support took more effort than I had anticipated
I've used various remote workflow tools before, so I had some expectations about how WFHI's support would operate. In practice, it was not as seamless; while telephonic support was always available, I found that getting clear answers sometimes required persistence on my part. The support team provided helpful guidance, but it often wasn't perfectly tailored to my specific queries about the dialer or database features. The training was adequate, though it seemed generic compared to what I’m used to with other platforms that offered more personalized assistance. Nonetheless, this required me to spend more time experimenting and troubleshooting than I initially expected. Automatic updates worked fine overall, though occasionally they introduced adjustments that needed adaptation. Signing up and managing payments was straightforward and professionally handled without complications. Comparing this with my previous experience, the effort to gain fluency with WFHI’s software was somewhat higher, but I appreciate that the platform itself has strong capabilities once you're familiar with it.