Support took more effort than I expected but was helpful
Compared to other services I’ve used before, the telephonic support with this software required a bit more effort. Initially, I tried using the help options available on the portal during onboarding and training, which were quite comprehensive. When I ran into trouble with the dialer and database integration, I contacted support over the phone. The call waiting times were longer than what I’m used to, and it took several interactions before my issues were fully understood and addressed. However, once I could explain my problem clearly, the team provided detailed guidance and even followed up with email instructions, which I found useful. The support personnel seemed knowledgeable though the communication occasionally felt a little scripted. Compared to prior experiences with other platforms, it was not as immediate but still effective after persistence. The invoicing and updates process did not require much support and went smoothly. Overall, despite the extra effort, the support helped me resolve issues and move forward with running workflows remotely.