Switching to WFHI meant adjusting to a different style of support communication than I was used to.
Switching to WFHI meant adjusting to a different style of support communication than I was used to. I found that getting clear answers on some technical issues around the database and dialer took longer than anticipated. While the telephonic support was generally polite and willing to help, the process often involved multiple calls and waiting times which was frustrating compared to previous experiences with other platforms. One thing I appreciated, however, was that the support team did eventually guide me through the invoicing and payment steps quite thoroughly. Despite this, the overall effort to resolve queries was more involved, with less immediate resolution. The automatic updates went smoothly and required little intervention, so that part of the experience was fine. I acknowledge that some of the complexity comes from the software itself, but having a more responsive or streamlined support system would have made a significant difference in my workflow and confidence in continuing to use the software.