Before subscribing, I thought the telephonic support would be more accessible and proactive. However

Before subscribing, I thought the telephonic support would be more accessible and proactive. However

Before subscribing, I thought the telephonic support would be more accessible and proactive. However, in my experience, getting help when I faced issues took longer than I was anticipating. The initial onboarding was not as smooth as I hoped, especially when I needed assistance with the dialer and database features. Although the support staff was polite, the responses were sometimes generic and didn’t address my specific problems fully. This made me spend additional time figuring things out on my own. The automatic updates occasionally changed settings without clear communication, which added frustration. That said, I did find the invoicing and payment process straightforward and well organized. If I had to work on the software solo without support, it would be quite challenging. Overall, I was expecting a more hands-on helping hand during the critical early stages, but instead felt like I was left to resolve many issues with only partial guidance.