My experience with the telephonic support for the WFHI platform was mostly positive, though I did fe

My experience with the telephonic support for the WFHI platform was mostly positive, though I did fe

My experience with the telephonic support for the WFHI platform was mostly positive, though I did feel some repetition during my interactions. The agents were helpful and answered my questions politely, but I sometimes had to explain my issue more than once as it seemed the support team repeated certain verification steps. Waiting times were generally short, which I appreciated. The communication was clear, although at times I wished the process was more streamlined to avoid going over the same points repeatedly. The automatic updates on the software have improved since I started, and that’s good. My onboarding flow included a call to the support team which was fine, but I found that once I progressed beyond that initial stage, it was mostly self-service. The database feature is quite handy for managing contacts, but the phone dialer can sometimes lag, which made calling a few leads a bit slower. Overall, the support was competent and warm but could do with slightly less redundancy in the conversations to save time for everyone involved.