3 out of 53 of 5Verified purchaseSupport and communication
Support took more effort than I’d hoped
I’ve used other remote workflow platforms before, and compared to those, the telephonic support here was a bit of a mixed experience. Initially, I felt it would be easier to get help quickly, but it took more calls and repeated explanations to get issues addressed. The responsiveness was decent but not outstanding. The support did manage to solve my database syncing problems eventually, which was good. However, the call transfer and queue sometimes made reaching the right person a hassle. Reflecting on it now, while the training resources covered basics well, the ongoing support effort required was higher than I had expected from the description.