Support took more effort than expected but wasn't frustrating
To be honest, I was anticipating a smoother support experience when I began with WFHI. At first, I figured I’d get immediate answers and quick fixes whenever I had questions about the software or dialer. Instead, some of the responses took a while, and I ended up having to explain my problem multiple times before the team seemed to fully understand what I needed. It was a bit frustrating circling back to clarify myself again, but they were polite throughout. On the positive side, once they understood my setup, their advice was helpful and thorough, especially when it came to syncing the database feature with remote workflows. I guess I underestimated the effort needed here, and maybe that comes with any new system adoption. So while the support was not as instant as I expected, in the end, I didn’t feel like it was a waste of time either. It just took a little persistence to get to the point where it matched what I hoped for.