I expected that the support and communication would be prompt and straightforward, but the reality w

I expected that the support and communication would be prompt and straightforward, but the reality w

I expected that the support and communication would be prompt and straightforward, but the reality was a bit different. Although telephonic support was available when I needed help with billing and the dialer setup, I had to wait on hold several times before getting connected. The responses I got were helpful but often required multiple calls to fully resolve my questions around invoicing and payment processes. The initial training was clear about many basics, but for more advanced issues, support seemed stretched and sometimes did not match my expectations of quick resolution. I appreciate the effort the team put in over the phone, but it was more drawn out than I anticipated. This took quite some time out of my schedule and made me realize that relying on the manuals alone was insufficient. The software itself works well once set up, but getting to that point required more communication than I thought it would based on the pre-purchase information.