Support took more effort compared to before
Having used other platforms before, I found the support and communication experience here quite demanding. It took a lot of effort on my side to get issues resolved through the telephonic help they offer. The wait times on calls were longer than I expected and the responses often felt less clear than other services I had used. At times, I found their explanations lacking and had to ask multiple questions to get to the crux of the problem. The software updates also sometimes introduced new quirks requiring additional support calls. Compared with previous experiences with other tools, this one required more persistence and time investment to navigate effectively. While some aspects such as invoicing and sign-up were smooth, the real ongoing assistance wasn’t as seamless as I hoped. The database and calling tools are solid enough, but when problems came up, getting timely, definitive communication was a struggle and more taxing than I am used to. Overall, I’m not convinced the support setup here is efficient or clear in communication compared to alternatives.