Support took me by surprise, both ways
When I first reached out for help during onboarding, I wasn't sure what to expect. The telephonic support was clear and direct, which helped me feel somewhat confident about solving initial software glitches. However, while some of my issues got resolved on the first call, others lingered longer, requiring multiple follow-ups. I appreciated their promptness, but the lack of consistent answers sometimes left me confused about using the dialer effectively during daily use. Ultimately, the communication was not as seamless as I hoped by the end of the week, leaving me in between trust and doubt about when to call again. I expected better clarity from priority assistance, but the updates to the database feature seemed to work smoothly throughout, which was a relief. Overall, the mix of helpful and unclear support left me feeling neither fully confident nor entirely frustrated, so I can’t say it was either great or poor, just a bit of both.