Support took longer to resolve than I expected
I contacted telephonic support several times during my usage, and while the representatives were generally polite, I noticed a fair amount of repetition and waiting during each call. Often I had to repeat my issue to multiple agents or wait on hold before someone could help me. The communication was clear once we got past the initial formalities, but the support process overall felt slower than I anticipated. Onboarding questions took a few escalations before they were fully addressed. The dialer and database features worked without major problems, but when I wanted help with them, the wait time stretched longer than I would have liked. This extended support time was my main source of frustration, even though the guidance I eventually received was useful. I hope future updates improve the speed and efficiency of telephonic assistance for users like me.