Support took longer than I hoped, but it did help
My experience with WFHI’s support was a bit of a mixed bag, especially regarding the time it took to feel confident by the end. Initially, I reached out via phone about setting up the calling tools and dialer, and though the telephonic support was polite, it took multiple calls and follow-ups to resolve some configuration issues. The training materials were helpful but didn’t cover every detail I needed, so the back-and-forth extended the process longer than I had planned. On the plus side, after a couple of days, everything started to fall into place, and the automatic updates seemed to address some stability concerns I’d had earlier on. Payment and invoicing went smoothly at the start, which was a relief. In the end, I felt somewhat confident in using the software, but the drawn-out support interaction made me wish the onboarding was more comprehensive from the get-go.