Support took longer than I hoped, but got me confident
I reached out to support a few times during my first week using the WFHI software, mainly trying to understand the integration of their telephonic dialer with my existing workflow. Initially, it took a bit longer than I expected to get clear explanations, especially because I was unclear about some database features. However, the representatives were patient and methodical in their responses, which gradually made me more confident in managing the software. While the communication was warm and the tone reassuring, a slightly faster response would have helped keep my momentum. By the end of my onboarding phase, I felt better prepared to use the software efficiently though. The step-by-step guidance, paired with priority assistance via phone, helped clear up most of my doubts. I appreciated having a real person to talk through the process, as reading documentation alone wasn’t enough for me. Overall, the support was quite good, even if a bit slow sometimes.