Support took longer than I expected to sort my issue
I used telephonic support after encountering problems with the dialer tool setup. While the staff was warm and polite, the process was slow. I felt the order in which they asked me to perform troubleshooting steps wasn’t sensible. Initially, I was asked to provide information that seemed irrelevant to my problem, which wasted time. After that, the real cause was identified, but by then, over an hour had passed. I appreciated that the support personnel remained patient and explained things carefully, which helped keep frustration down. However, the overall time taken could have been much shorter if the steps were prioritized better. The communication was clear but too drawn out. I did find one good thing: the automatic update check they suggested did fix a minor bug I had later. Despite that, the experience left me thinking about how smoother ordering of the support flow would improve the whole journey and save busy users like me more time waiting on the line.