Support took longer than I expected to get started
My initial expectations for getting help from WFHI were fairly high. I assumed that right after signing up, I'd get fast support to help me quickly understand the software. However, it actually took more time than I thought before I was able to get proper assistance. It wasn't that the help was unavailable, but the response times were a bit slower than I hoped for. Once the process started moving, though, the telephonic support was quite useful and answered most of my questions clearly. Training materials were good, but the overall pace was more drawn out than I expected. I was hoping for a faster onboarding flow, but perhaps I was being a bit impatient. The invoicing and database features worked fine from the start. Overall, while slower than anticipated, the support did eventually get me going on the right track.