Support took longer than I expected but worked well
Before I signed up, I was prepared to expect quick help from their telephonic support, underpinning the whole process of using the software and setting up the dialer. In practice, the assistance did not always match that initial expectation. While the representatives were very patient and did explain things clearly when we got on the line, sometimes it took longer than anticipated to get a call back or a follow-up on more complex issues related to the database integration. On the flip side, when the support finally engaged, they were thorough and offered practical advice that helped me overcome the difficulties. This wasn’t just about brief instructions; it felt like proper handholding once connected. The sign-up and invoicing process went smoothly and was very transparent, which contributed positively to my overall impression. So although their response time could improve to fully meet what I had expected, the quality of the communication itself was very good and consistent with the claims made about priority assistance and updates.