Support took longer than I expected but it was helpful
I went into the process expecting really quick responses from the telephonic support since that’s what most software companies promise nowadays. Initially, I thought I would get all my doubts cleared in a few minutes, but the actual process took longer than I anticipated, about a day or so to get a complete solution. The communication was clear though, and they were patient with me as I was running through the onboarding process. It wasn’t perfect because I felt a little lost sometimes due to the waiting period, yet the support representatives were knowledgeable and addressed my concerns eventually. The prioritization helped speed things up at the end, which was a relief. Overall, it matched my expectation of clarity and accuracy but not entirely the timeframe I was hoping for. I do think they could improve on making support more prompt but still found the journey pretty positive and legit with the help I received.