Support took longer than I expected but did help
When I encountered some glitches in the dialer during my first week, I reached out to telephonic support. Initially, the wait time was quite long, which was frustrating since I needed quick fixes to continue my workflow smoothly. However, once I got through, the assistance was fairly thorough and helped me understand the issues better, especially around database syncing. The automatic updates also played a part, as some features seemed to suddenly change their behavior, causing confusion that I hadn't anticipated. Still, I appreciated that the support reps followed up to check if the fixes held over several days. On the other hand, the onboarding training was quite straightforward, making it easier to get started with most software features, and that part went smoothly. Invoices and payment processing during sign-up were clear and handled promptly, which was a relief compared to the technical hiccups. I'd say the overall experience balanced out: it wasn't seamless but the support and training did help me regain functionality eventually. I think with a bit more proactive communication and faster response times, my experience could have been less stressful. These positives and negatives together make me somewhat cautious but willing to continue using the platform.