When I first started using the WFHI software, I was hoping that telephonic support would match the h
When I first started using the WFHI software, I was hoping that telephonic support would match the hours I actually work. Unfortunately, the support was mostly available during regular business hours, which did not align well with my work schedule. I had to wait several hours on multiple occasions for a callback or response to my queries, which slowed down my progress. On the positive side, once the support team got back to me, they were usually helpful and clear with guidance on the issues related to the dialer and the database feature. However, the time it took to reach that point was somewhat inconvenient. The automatic updates sometimes interrupted my workflow, but at least these were communicated in advance. The invoicing and payment process was smooth with no delays. Overall, the support’s limited availability in relation to my hours remains the main drawback, although when reachable, their assistance was competent and cordial. I hope they adjust their support availability to better suit those with unconventional working times in the future.