When I first transitioned to WFHI software after using another platform, I found the support and com
When I first transitioned to WFHI software after using another platform, I found the support and communication channels slower than anticipated. The onboarding process was relatively clear, but whenever I had a question about calling tools or the dialer, responses could take a fair bit of time. The telephonic support was accessible but not as prompt as I had hoped compared to my prior experience. On the other hand, the automatic updates seemed to work seamlessly in the background without interfering with my workflow, which was convenient. The database feature integrated well once I got it set up, but I did face initial difficulties figuring out some steps because the explanations were somewhat brief. Payment and invoicing procedures were straightforward, as was the sign-up process, matching what I previously encountered elsewhere. Overall, I'd say the system had practical elements working well while the communication aspects lagged behind, making it a genuinely mixed experience for me so far.