I had hoped the support team would be available during the hours I usually work, but unfortunately t

I had hoped the support team would be available during the hours I usually work, but unfortunately t

I had hoped the support team would be available during the hours I usually work, but unfortunately that was not the case. They were helpful enough once I managed to connect, and the explanations for using the calling tools were clear, but the timing didn’t really fit my needs. Compared to other services that offer 24/7 or extended support hours, this one was a bit restrictive. It wasn’t completely useless because when I did get hold of someone on telephonic support, they answered my questions well. However, waiting to get a response during daytime hours was frustrating since I work in afternoon shifts. Also, some automated updates happened while I was logged out, which created confusion since I couldn’t consult support right away. I expected smoother communication and faster resolutions during my active work hours. So while some aspects are fine, the mismatched support timings really affected how well I could use the software during my typical schedule.