Support took longer than expected to start
I was surprised by how long it took to get proper support from WFHI after I signed up. I assumed once I paid, the help to set up the calling tools and database would be immediate or at least prompt. Instead, weeks passed before I got consistent guidance over the phone. The sign-up and invoicing system was straightforward, so I didn’t expect that trouble there. But the slow start on support meant I struggled alone for quite some time, unsure if I was using the software correctly. Eventually, some assistance came through, but the delay really set me back in getting comfortable. I thought the process would be smoother considering they provide training and ongoing help. It was frustrating that such basic communication was delayed, and it wasn’t clear why. I guess the only positive is that once connected, support was okay enough, but the waiting was definitely surprising and disappointing.