Support took longer than expected to sort out steps
I was trying to get through the support steps in a sensible order to set up the calling tools and integrate the database for my remote workflow. However, it felt like the process was slower than I’d expected. The steps were sometimes presented in a way that didn’t match the flow I was hoping for, so I felt a bit unsure about which action to take next. There were moments I thought the next step would be updating software automatically, but instead, I was directed back to checking sign-up and invoicing details. The whole sequence took more time than anticipated, and waiting on telephonic support calls didn’t help speed things up. I wanted to be sure of the onboarding flow before moving on, but the interruptions and re-explanations dragged out the process. On the plus side, the support staff were polite, and the information was accurate when finally clarified. Still, the time investment was frustrating at times, especially when I was eager to get started with the dialer and database features. It’s hard to say if I’d be willing to go through the same timeline again because of this delay.