Support Took Longer Than Expected to Respond
Using the software day to day showed some ups and downs in its support and communication. When I first reached out with questions about the dialer setup, the initial response was prompt and clear, which was encouraging. However, after that first exchange, subsequent interactions slowed noticeably. Sometimes I waited a good couple of days before hearing back, which made troubleshooting more frustrating during busy periods. On the plus side, when support did come through, it was generally helpful and resolved my concerns, even if not immediately. So, while there is definite utility in their assistance, the pace of replies and the wait times at times dampen the overall experience. I ended up having a balanced outlook: it works but also tests your patience.