Support took longer than expected to resolve issues
Over the course of several days, I found the support to be less responsive than I had hoped. Initially, when I contacted them with technical questions about the dialer and database integration, the responses were polite but took time to come back. This delay meant I was waiting longer than anticipated before I could continue my work smoothly. On the bright side, once the support staff provided guidance, the instructions were generally clear enough for me to follow. However, because of the time lag between messages, productivity was affected. The telephonic support was available but often involved multiple follow-up calls to clarify unresolved doubts, which extended the process. I acknowledge that complex software can sometimes need deeper troubleshooting, but in my experience the back-and-forth could have been faster. Apart from this, the automatic updates seemed to maintain the software reasonably well day to day, reducing issues requiring urgent support. Still, quicker turnaround on assistance would improve the experience overall, especially when dealing with time-sensitive workflows.